D2S BUSINESS SOLUTIONS LTD
Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
CONTACT DETAILS
Post
1st Floor Office 1, 2 Holland Road West, BIRMINGHAM, B6 4DW, GB
Email
info@d2sbusinesssolutions.co.uk
WHAT INFORATION WE COLLECT, USE, AND WHY?
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Health information (including dietary requirements, allergies and health conditions)
- Account information
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
We collect or use the following information to prevent crime, prosecute offenders, or defend against
legal action:
- Names and contact information
- Customer or client accounts and records
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Audio recordings of public areas (including indoor and outdoor spaces)
- Call recordings
- Financial transaction information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
LAWFUL BASIS
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or
defend against legal action are:
- Consent
- Contract
- Legal obligation
- Legitimate interest,
Verifying Identities, Identifying Fraudulent Activities, Enhancing Security, Safeguarding Property,
Protecting
Individuals, Incident Response and Analysis
Our lawful bases for collecting or using personal information for service updates or marketing purposes
are:
- Consent
- Legitimate interest:
- Enhanced Product Recommendations, Personalized Experience, Improved Customer Support, Efficient Service
Delivery
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
- CCTV footage, or other recorded images
- Debt collection agencies
- Councils and other public sector organisations
- Publicly available sources
- Third parties:
- Introducers
HOW LONG WE KEEP INFORMATION
We will store your personal data for as long as necessary to fulfill the purposes for which it was collected,
including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific
retention periods depend on the nature of the data and the context in which it was provided, including:
- Service Provision: We will retain your personal data for as long as you have an active account or
subscription with us and for a reasonable period thereafter to respond to any queries or issues related to
your account.
- Legal Obligations: We will retain personal data as necessary to comply with our legal obligations,
such as tax and accounting regulations, which may require us to keep certain information for a specified
period.
- Dispute Resolution and Enforcement: We may retain personal data for the duration of any contractual
relationship with you and for a period thereafter as necessary to protect ourselves against legal claims, to
enforce our agreements, or to resolve any disputes.
- Business Interests: For data collected for legitimate business interests, such as improving our
services or marketing purposes, we will retain the data for a period that allows us to pursue these interests
effectively, but we will not keep your personal data longer than is necessary for these purposes.
DATA DELETION AND ANONYMIZATION
When your personal data is no longer required for these purposes, we will delete it or anonymize it so that it
can no longer be linked to you.
WHO WE SHARE INFORMATION WITH?
Data processors
IT Support
This data processor does the following activities for us: They manage our IT systems
Email and Communication Services Providers
This data processor does the following activities for us: They allow us to send, receive, and store email and
communication messages.
Cloud Storage Providers
This data processor does the following activities for us: They allow us to store, manage, and access digital
files and data over the internet.
Others we share personal information with
- Organisations we need to share information with for safeguarding reasons
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- Professional consultants
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Debt collection agencies
SHARING INFORMATION OUTSIDE THE UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they
comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more
information.
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal data.
- Your right to rectification - You have the right to ask us to rectify personal data you think is
inaccurate.
You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal data in certain
circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of
your
personal data in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal
data in
certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal data you
gave us to
another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to
withdraw your
consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month
to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this
privacy notice.
HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact
details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to
the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
6 June 2024